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Stylwear / FAQs /THE ILLUSTRATED GUIDE

Account, privacy & support

Understand your privacy controls, export your records, troubleshoot problems and contact Stylwear support.

  1. 01Review your settings
  2. 02Control your data
  3. 03Get help if needed

Illustrations explain the workflow; they are not app screenshots. Screen labels and available options can vary with your app version.

QUESTION 01

Is my wardrobe public, and how is my data used?

Your wardrobe belongs to your authenticated account, with ownership checks and protected photo access. Enabled services may process information with service providers, including AI providers. Read the Privacy Policy for the data categories, purposes and retention details.

  1. 01

    Review the Privacy Policy

    Follow the Privacy Policy link below or open it in Help & Support.

  2. 02

    Check optional settings

    Review calendar, location, notifications and usage-statistics choices in Settings.

  3. 03

    Limit calendar sharing

    Connect only the calendars you want to inform your recommendations and disconnect when no longer needed.

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QUESTION 02

How do I export my Stylwear data?

Go to Me → Help & Support and choose Export My Data. The app prepares a JSON export and offers Copy to Clipboard. Paste it into a file or another destination you control, and handle it as personal information.

  1. 01

    Open Help & Support

    Go to Me and choose Export My Data in the support screen.

  2. 02

    Wait for the export

    Keep the connection active while your account export is prepared.

  3. 03

    Copy and save privately

    Choose Copy to Clipboard and paste the JSON into a file you can store securely.

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QUESTION 03

How do I permanently delete my account?

Open Me → Help & Support → Delete Account and follow the confirmation. This is a permanent account action. You can also request deletion through the contact page using your registered email; verification and the retention exceptions in the Privacy Policy apply.

  1. 01

    Export anything you need

    Use Export My Data first if you want to keep a copy of your records.

  2. 02

    Open Delete Account

    Find the deletion option in Help & Support and read the consequences.

  3. 03

    Confirm deliberately

    Complete the confirmation only when you are ready. For access problems, use the contact page to request help.

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QUESTION 04

What should I do if I cannot sign in or see my wardrobe?

Check that you are using the same account you originally registered. Follow the sign-in screen’s recovery options if you have forgotten your password. A connection or session error can also prevent loading; support can investigate using an error ID without needing your password.

  1. 01

    Check the account

    Confirm your sign-in details and use the available password-recovery flow if needed.

  2. 02

    Retry with a connection

    Reconnect, reopen the app and complete sign-in before loading your wardrobe again.

  3. 03

    Contact support if it persists

    Describe the problem, device and app version. Include an error ID if shown; never send a password or verification code.

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QUESTION 05

How do I report a problem or request a feature?

Open Me → Help & Support to send feedback, contact support and follow your requests. Explain what happened and include the app version and an error ID if available. You can also use the website contact page or email support@stylwear.com.

  1. 01

    Choose the right support action

    Use Send Feedback for a report or suggestion, or Contact Support for help.

  2. 02

    Describe reproducible steps

    Explain what you tapped, what you expected and what happened. Avoid unnecessary private screenshots or calendar details.

  3. 03

    Follow your request

    Open My Requests for updates and replies, or monitor the email address you contacted support from.

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QUESTION 06

How do I change appearance, sign out or manage device permissions?

Me → Settings contains appearance and sign-out controls along with notification and privacy preferences. Phone-level permissions are managed in your operating system’s settings. Signing out does not delete your account or wardrobe.

  1. 01

    Open Settings

    Go to Me → Settings to choose System, Light or Dark appearance and review app preferences.

  2. 02

    Review phone permissions

    Open your phone’s Stylwear settings for camera, photos, calendars, location and notifications as relevant.

  3. 03

    Sign out when needed

    Use Sign Out in the app, especially on a shared device. Use Delete Account separately for permanent deletion.

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